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Education help desk addresses thousands of queries since launch

By Akani Nkuna

Deputy Higher Education Minister Mimmy Gondwe has praised the efficiency of her department’s help desk in addressing queries, saying it demonstrates the government’s commitment in supporting students and stakeholders in the sector.

“I am happy to announce that since its establishment in August this year, as of the end of November, the desk has dealt with close to 7000 queries and managed to resolve 75% of those queries,” said Gondwe said in a newsletter published by her department.

The primary function of the help desk is to offer swift, personalised support to students and stakeholders, addressing queries and concerns, particularly those related to National Student Financial Aid Scheme and the delayed issuance of diplomas and certificates.

“It emerged early on in my tenure that students and other stakeholders did not feel they had an outlet where their grievances and issues were heard and promptly responded to. My response to this was to establish the help desk in my office,” Gondwe added.

In the newsletter, the deputy minister spoke about the Government of National Unity and its priorities, which included inclusive growth and job creation, making it easier for people to access opportunities and benefit from economic growth.

“Education must be seen as a means to an end which is ensuring that those who acquire it can use their skills to participate meaningfully in the economy either as employees or as entrepreneurs employing others,” she said.

The department co-hosted the inaugural Skills and Jobs Investment Summit with the Johannesburg Business School at the University of Johannesburg, bringing together key stakeholders. They were from the post-school education and training sector, TVETs, SETAs, government, industry and academia.

“The summit succeeded in bringing to light the pressing issues in South Africa’s skills development landscape by fostering meaningful dialogue among stakeholders from industry, academia, government, and community organizations,” Gondwe said.

It provided a platform for a thorough examination of the existing gaps between education and employment, identifying the key challenges that prevented educational institutions from producing graduates with skills that meet the demands of the labour market.

Gondwe welcomed the initiative to create innovation hubs and integrate entrepreneurial skills into education programmes, recognising its potential to prepare graduates for both employment and self-employment.

She also voiced concerns about the proliferation of unaccredited and fraudulent private colleges nationwide, which could undermine the quality of education and hinder the country’s progress.

“Bogus or illegal colleges that do not follow or flout the prescripts of the law cause, what is sometimes irreparable harm to students when they are forced to shut down,” she said.

The department partnered with the City of Joburg in November to launch an awareness campaign to expose and prevent illegal or bogus private higher education institutions.

It seeks to educate prospective students on how to identify and avoid these unaccredited colleges.

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‘I was scared’: many student teachers had bad maths experiences at school. Here’s how they can do better

By Tracey Muir, Julia Hill and Sharyn Livy

What do you remember about maths at school? Did you whizz through the problems and enjoy getting the answers right? Or did you often feel lost and worried you weren’t keeping up? Perhaps you felt maths wasn’t for you and you stopped doing it altogether.

Maths can generate strong emotions in students. When these emotions are negative, it leads to poor mathematical wellbeing. This means students do not feel good when doing maths and do not function well. They may experience feelings of hopelessness and despair, and view themselves as incapable of learning maths.

Poor mathematical wellbeing, if not addressed, can develop into maths anxiety). This can impact working memory (which we use for calculating and problem-solving) and produce physical symptoms such as increased heart and breathing rates. It can also lead to students avoiding maths subjects, courses and careers.

Research shows students often start primary school enjoying and feeling optimistic about maths. However, these emotions can decline rapidly as students progress through school and can continue into adulthood.

Our new, as-yet-unpublished, research shows how this can be an issue for those studying to become teachers.

Our research

We frequently see students enter our university courses lacking confidence in their maths knowledge and ability to teach the subject. Some students describe it as “maths trauma”.

To better understand this issue, we surveyed 300 students who are studying to be primary teachers. All were enrolled in their first maths education unit.

We asked them to recount a negative and positive experience with maths at school. Many described feelings of shame and hopelessness. These feelings were often attributed to unsupportive teachers and teaching practices when learning maths at school.

‘I felt so much anxiety’

The responses describing unpleasant experiences were highly emotional. The most common emotion experienced was shame (35%), followed by anxiety (27%), anger (18%), hopelessness (12%) and boredom (8%). Students also described feeling stupid, afraid, left behind, panicked, rushed and unsupported.

Being put on the spot in front of their peers and being afraid of providing wrong answers was a significant cause of anxiety:

The teacher had the whole class sitting in a circle and was asking students at random different times tables questions like ‘what is 4 x 8?’ I remember I felt so much anxiety sitting in that circle as I was not confident, especially with my six and eight times tables.

Students recalled how competition between students being publicly “right” or “wrong” featured in their maths lessons. Another student recalled how their teacher held back the whole class until a classmate could perfectly recite a certain times table.

Students also told us about feeling left behind and not being able to catch up.

In around Year 9, I remember doing algebra, and feeling like I didn’t ‘get’ it. I remember the feeling of falling behind. Not nice! The feeling of gentle panic, like you’re trying to hang on and the rope is pulled through your hands.

Students also described the stress of results being made public in front of their classmates. Another respondent told us how the teacher called out NAPLAN maths results from lowest to highest in front of the whole class.

‘I was scared of maths teachers’

In other studies, primary and high school students have said a supportive teacher is one of the most important influences on their mathematical wellbeing.

In our research, many of the students’ descriptions directly mentioned “the teacher”. This further shows how important the teacher/student relationship is and its impact on students’ feelings about maths. As one student told us, they were:

[…] belittled by the teacher and the class [was] asked to tell me the answer to the question that I didn’t know. I felt lost and embarrassed and upset.

Another student told us how they were asked to stay behind after class after others had left because they didn’t understand “wordy maths problems”.

[there were] sighs and huffs from the teacher as it was taking so long to learn. I was scared of maths and maths teachers.

But teachers were also mentioned extensively when students reflected on pleasant experiences. Approximately one third of student responses mentioned teachers who were understanding, kind and supportive:

In Year 8 my teacher for maths made it fun and engaging and made sure to help every student […] The teacher made me feel smart and that if I put my mind to it I could do it.

What can we do differently?

Our research suggests there are four things teachers can do differently when teaching maths to support students’ learning and feelings about maths.

1. Work with negative emotions: we can support students to tune into negative emotions and use them to their advantage. For example, we can show students how to embrace being confused – this is an opportunity to learn and with the right level of support, overcome the issue. In turn, this teaches students resilience

2. Normalise negative emotions: we can invite students to share their emotions with others in the class. Chances are, they will not be the only one feeling worried. This can help students feel supported and show them they are not alone

3. Treat mathematical wellbeing as seriously as maths learning: teachers can be patient and supportive and make sure maths lessons are engaging and relevant to students’ lives. When teachers focus on enjoying learning and supporting students’ psychological safety, this encourages risk-taking and makes it harder to develop negative emotions

4. Ditch the ‘scary’ methods: avoid teaching approaches that students find unpleasant – such as pitting students against each other or calling on students for an answer in front of their peers. In doing so, teachers can avoid creating more “maths scars” in the next generation of students.

Muir is Professor in Education (STEM), Australian Catholic University, Hill is Lecturer in Mathematics and Numeracy Education, The University of Melbourne,  Livy is Senior Lecturer, Mathematics Education, Monash University

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Celebrating 30 years of science, technology and innovation

By Edwin Naidu

The 2024 Science Forum concluded with a resounding celebration of South Africa’s science and technology innovation achievements.

“One of the best decisions made by newly democratic South Africa in 1994 was to create a department dedicated to science, technology, arts and culture.  As this democracy matured, an even more insightful decision was adopted – a fully-fledged Department of Science and Technology,” Dr Naledi Pandor, who has a keen interest in science, recently said.

She said it was interesting to examine South Africa’s beginnings as a democracy to understand its progress and failings.

In 1994, the first minister of this portfolio, Ben Ngubane, announced the establishment of a national archival system aligned with the democratic principles of our new Constitution.

In the second Parliament, Ngubane referred to the need to train oral historians, work to reflect our nation’s diversity in archival records, and use archives to reflect the history of all our people. He also referred to the role technology would play in broadening access to archives.

In the third Parliament from 2004 to 2009, the archive focus expanded significantly to include the Memory of the World programme, Freedom Park, the Lilliesleaf Project, and the creation of the Oral History Association of South Africa.  This period also marked the affirmation of seminal archives that would be a focus of the department.

“This recollection is a useful reminder that while the 1994 government began a focus on a range of scientific disciplines, they also dedicated attention to the importance of historical record and its role in advancing science from rock painting to written record, to transcript, to wireless and digital,” she said.

Pandor noted that the development of science, technology and innovation in South Africa has marked steady advances in palaeontology, astronomy, biotechnology, laser science and artificial intelligence.

South Africa’s science, technology, and innovation system has made commendable pro0gress in the 30 years of democracy alongside immensely troubling and stubborn challenges.  In the Kaplan report of 1996, it was indicated that while South Africa had considerable scientific and technological capabilities, the new democratic government inherited a system that harboured considerable resistance to change and would operate under significant economic constraints,” she added.

The report offered policy advice to the new democratic government, suggesting that it works to develop a science and technology system that would simultaneously support the emergence of an internationally competitive business sector and the enhanced provision of infrastructure such as housing, clean water, and domestic electricity.

During the 1995-96 financial year, she said the budget for the department was around R2,8 billion

“The budget has more than doubled in the 30 years but has not reached nor exceeded the target of at least 1% of GDP devoted to science and innovation.”

Despite the inadequate funding, Pandor said South Africa has marked important areas of progress. “

This is largely due to excellent research universities, science agencies, skilled scientists and a keen and bright youthful science population.”

She added that critical capacity has been achieved in astronomy capabilities. The Square Kilometre Array project was the best-known example, alongside the Meerkat, the SALT telescope initiative and the Satellite Centre.

Furthermore, considerable data computing skills, engineering feats and exciting imagery of dark matter are all outcomes of this area of science and innovation. 

The SKA was iconic for these reasons, as was the Africa collaboration and the global partnerships that created the best science.

“Our challenges remain a worrying decline in resources and a growing wariness among young researchers about the viability of pursuing a full-time research career.  Sadly, the sector is also not immune to the impact of the current toxic geopolitical environment. South Africa’s support for the struggle for sovereignty has resulted in some key research initiatives that rely on international funding, facing the threat of funds being withdrawn,” she said.

“This is reportedly happening to universities that have decided not to pursue links with institutions in Israel that have links to the military actions in Palestine.  The department needs to focus on the likely impact of such funds withdrawal on institutions and researchers and support them in identifying alternative resources.”

One of the most critical areas of success recently, Pandor said, was the work done by South African scientists in identifying a Covid-19 virus variant (Omicron), and thus alerting the globe early to this threat.

“That discovery placed South African researchers and their collaborators at the apex of science excellence. This is the kind of advance our government must continue supporting and investing in.”

Science, Technology and Innovation Minister Blade Nzimade has said that going forward, he believes that one of the areas that must get critical attention is the funding of research in Africa and the development of a sovereign African research agenda.

Innovation in the country led by the department was now aimed at supporting the country’s apex priorities of inclusive growth and job creation, reducing poverty and tackling the high cost of living, and building a capable, ethical and developmental state.

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DBE files high court appeal against barring of publishing matric results

By Johnathan Paoli

The Basic Education Department has instituted legal proceedings to set aside an enforcement notice, barring the publication of matric results in newspapers.

Basic Education spokesperson Elijah Mhlanga said the department filed its papers against the Information Regulator (IR) at the North Gauteng High Court on Friday.

“The appeal means that the enforcement notice has been suspended and that the department will proceed and release results to media houses who will publish in terms of the established practice in which only exam numbers are used,” Mhlanga said.

In September, the regulator accused the department of non-compliance with the Protection of Personal Information Act, specifically Section 11, stating that the department had failed to attain consent from learners.

The spokesperson said the appeal focused on four areas.

Mhlanga said an enforcement notice under Section 95(1) of the Act could only be issued and served in respect of a past or present interference with the protection of the personal information of a data subject and was reactive in nature; making the proactive barring null and void.

Secondly, he said that the IR was already bound by a court order regarding the lawfulness of the release.

Thirdly, Mhlanga confirmed that information revealed in the newspapers did not relate to an identifiable person and was, therefore, not in contravention of Section 11 of the Act.

Lastly, Mhlanga maintained that the information published was in any event compliant with the processing limitations contained in either Ssection 11(1)(b)-(f) of the legislation.

He said despite the IR’s statement that the department had failed to demonstrate compliance with the law, it was for the regulator to positively demonstrate non-compliance.

“The decision to serve the department with the enforcement notice is not in accordance with the law and involves an exercise of discretion by the IR that ought to have been exercised differently,” Mhlanga said.

This comes on the heels of AfriForum, via its legal team, Hurter Spies Attorneys, issuing a letter of demand to Basic Education Minister Siviwe Gwarube seeking clarity on the matter, and whether the department intended to file an appeal against the notice and officially declare its position in relation to the IR.

“Our client’s position is that the regulator erred in issuing the enforcement notice and our instructions are to assist our clients with urgent review proceedings in order to have the enforcement notice reviewed and set aside,” the letter read.

The results will be announced on 13 January next year.

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Final call for NSFAS applications

By Alicia Mmashakana

The deadline for funding applications for next year from the National Student Financial Aid Scheme (NSFAS) closes at midnight on Sunday.

Higher Education and Training Minister Nobuhle Nkabane has urged students to apply before the deadline.

She said in a statement that since the 2025 NSFAS funding applications opened on 20 September 2024, the scheme has received 738,117 applications from students needing financial aid.

Of these, 543,357 applicants have been provisionally approved for funding,150,655 applications are pending evaluation and 23,112 students have withdrawn their applications.

A total of 20,993 applications have been deemed unsuccessful.

Applicants must be South African citizens who plan to study in 2025, or who are already enrolled in a public university or TVET college and meet the following requirements:

• SA Social Security Agency grant recipients.

• Applicants whose combined gross household income is not more than R350,000 per year.

• Persons with disabilities whose combined gross household income is not more than R600,000 per year.

• Must have an email account and cell phone number.

“Applicants should remember that timely submission is key to securing financial assistance from NSFAS. Therefore, applicants are urged to mark their calendars and ensure that they complete all required steps before the closing date,” the department said.

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SA waits for Ramaphosa to decide on education law

By Johnathan Paoli

While Friday is the deadline on a decision on contentious clauses in the Basic Education Laws Amendment (Bela) Act, President Cyril Ramaphosa will most likely make an announcement in the coming days.

Deputy President Paul Mashatile told the SA Communist Party’s national congress on Friday that he handed over his report on matter to the president on Thursday night.

Mashatile’s office is the secretariat of the Government of National Unity clearing house mechanism, which was set up in September to resolve policy disagreements within the 10-member GNU.

He told SACP delegates that Ramaphosa assured him that he would be making an announcement concerning the legislation very soon.

At the centre of the dispute are clauses 4 and 5, which deal with language and placement policies at schools. Ramaphosa gave parties and other stakeholders three months to reach a compromise.

Both the Young Communist League and the Congress of SA Trade Unions on Friday called for the Act to be implemented as is.

YCL president Mluleki Dlelanga criticised the resistance to the law, which he associated with lingering racial disparities in education.

“These people want us to watch rugby with them, but they don’t want our children to study with their children,” he told the congress.

Cosatu’s 1st deputy president Mike Shingange said the future political discourse of the country was dependent upon who was in control of the direction on transforming the education landscape.

He said Cosatu did not give much credence to the three months stipulated by the president.

“The deadline is not today, it was the day that President Ramaphosa signed the Bela Bill into law,” Shingange said.

He also warned that when the SA Democratic Teachers’ Union launched its protest action against compromises on transformation in education, Cosatu would support them.

“When Sadtu goes to the street, they will not go alone. We will fight the Democratic Alliance to ensure that the class struggle is continuing,” he said.

Meanwhile, the Solidarity Movement said it was waiting to hear what the president would decide.

“Should the president continue to promulgate the controversial sections before appropriate norms, standards and regulations have been developed, Solidarity and AfriForum will continue to take legal action because it will be unlawful,” it said in a statement on Friday.

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UCT adopts new policies on research and academic misconduct

By Johnathan Paoli

The University of Cape Town will introduce a number of initiatives next year aimed at enhancing its research output and addressing any research misconduct.

They include the Research Misconduct Policy, the Research Finance Gate (RFG), and preparations for the 2026 Reputation Surveys.

“Maintaining the highest ethical standards in research is essential to UCT’s mission of advancing knowledge and innovation,” said Acting Deputy Vice-Chancellor for Research and Internationalisation, Jeff Murugan.

He said the initiatives underscored the university’s dedication to maintaining its reputation for research excellence and ethical practices.

Scheduled to come into effect at the beginning of March next year, Murugan said the policy established a clear and transparent framework to address allegations of research misconduct with fairness and due diligence, while introducing a two-stage investigation process.

It included an initial evaluation to determine whether a formal investigation was warranted, and a deeper probe into allegations if matters escalated.

Murugan said that investigations were both thorough and impartial while protecting the confidentiality and rights of all parties involved, highlighting measures to avoid conflicts of interest and emphasising the role of the Faculty Research Integrity Advisors in providing localised support.

Alongside the new misconduct policy, the university has initiated the roll out of the RFG, which is a system designed to streamline financial processes for research projects.

He said the RFG aimed to enhance accountability and efficiency in managing research funds, supporting the university’s commitment to financial integrity in its research operations.

Details on the RFG, including training and implementation schedules, would be communicated in the coming months.

Murugan has invited researchers and staff to engage with available resources to ensure a seamless transition to new frameworks.

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Africa’s AI experts push for continent to lead G20 economic solutions

By Akani Nkuna

Experts at the Council for Scientific and Industrial Research want African Artificial Intelligence to take centre stage in G20 discussions, stressing its crucial role in shaping the continent’s future.

South Africa assumed the G20 Presidency at the start of the month.

AI experts from the CSIR have stepped forward to lend their expertise, aiming to inform the G20’s efforts to tackle pressing global economic issues. They recently attended the Science Forum South Africa 2024, which was hosted by the Science, Technology and Innovation Department.

CSIR technologist Laing Lourens said on Thursday that Africa had a young population compared to Europe and other parts of the world. This meant that in 10 years, those young Africans would be global leaders.

According to Lourens, the Deep Learning Indaba, which was a grassroots AI and machine learning movement that now has a presence in 47 African countries in the form of sub-communities called Deep Learning IndabaX (DLIX), fell squarely in line with the G20’s objectives.

“The movement is led by young people pushing for African AI to address global challenges like agriculture, health, climate change, economic inequality and youth development,” he said.

Lourens noted that the CSIR has a strong connection to the Deep Learning Indaba, with alumni instrumental in its founding, and continues to back local DLIX initiatives.

The Deep Learning Indaba has spawned thriving African AI community groups, including Masakhane, SisonkeBiotik, and Ro’ya-CV4Africa, which are pioneering vital technologies and innovations across the continent.

“All of these organisations are regularly publishing new research in peer-reviewed journals and growing businesses – which is amazing for grassroots non-profits.

“It is now also time for this uniquely African innovation to include grassroots communities on other continents,” said Lourens, speaking on behalf of the AI experts who participated in the SFSA 2024 discussion.

Lourens emphasised that as key players in a field crucial to sustainable development, African AI communities and experts connected to the CSIR stood poised to make meaningful contributions to the G20 agenda.

At the forum, the CSIR engaged in various discussions and exhibitions, showcasing AI’s potential to address pressing challenges such as zoonotic disease management, pandemic preparedness, hydrogen energy, water cooperation, sustainable food systems, advanced manufacturing, literacy-enhancing technologies and tailored cancer treatments for African patients.

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Lesufi draws a line in the sand on Bela

By Johnathan Paoli

Gauteng premier Panyaza Lesufi has welcomed the efforts of progressive forces within the Tripartite Alliance, despite them being undermined by some who are opposed to the transformation agenda.

Speaking at the SA Communist Party’s national congress on Thursday, Lesufi once again called on President Cyril Ramaphosa to allow the immediate implementation of the Basic Education Laws Amendment (Bela) Act.

“The doors of learning and culture should be open for all. Not only must we be on the side of our children, but we must bring an end to the discrimination and attack on our children,” he said.

Lesufi stressed the importance of Friday in bringing a close on the matter after  months of tension and speculation surrounding clauses 4 and 5 of the Act, which deal with language and placement policies.

Ramaphosa has given parties until Friday to reach a compromise, warning if they do not, he will implement the clauses as are.

Lesufi intimated that failure to maintain a strong stance regarding Bela would have consequences for other progressive legislation, including the National Health Insurance, which similarly has been at the centre of contentious positions.

“Betrayal is not an option and cowards must step aside,” Lesufi said.

This comes within the context of the SACP’s general position concerning Bela, with spokesperson Alex Mashilo emphasising the need to combat practices which effectively deprive African learners of access to schools through exclusionary admission and language policies, which act as barriers rather than enabling access.

“These clauses are critical to end the practices of school governing bodies that uphold the apartheid legacy of discrimination and exclusion,” Mashilo said.

Both Lesufi and Mashilo called into question the disingenuousness of the recent National Economic Development and Labour Council agreements surrounding the legislation.

“The SACP denounces machinations to manipulate Nedlac processes through selective consultation. No legitimate Nedlac process can legitimise racist agendas,” Mashilo said.

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LenkaBula to serve as Unisa Vice-Chancellor for a second term

By Lungile Ntimba

Unisa’s council has reappointed Prof. Puleng LenkaBula as Principal and Vice-Chancellor for another five years, effective 1 January 2026.

This decision follows a thorough review process of her initial term, which was deemed robust, rigorous and fair.

She was appointed as the first woman vice-chancellor in the University’s almost 150 year-history in 2021.

Her first term has been marked by significant achievements, including improved scientific output, teaching and learning, as well as increased internationalisation and partnerships.

Unisa council chairperson DD Mosia said the council remained confident in LenkaBula’s leadership.

“…she has been instrumental in fostering sustainable growth and stability at the institution and she is ideally positioned to lead Unisa into its next chapter of growth and innovation,” Moisa said in statement.

LenkaBula expressed her gratitude for the reappointment, committing to advancing Unisa’s mission of “Shaping Africa’s Intellectual Futures”.

“I am deeply honoured and appreciative of the confidence expressed by the university’s council in me. I am committed together with the university’s management to advancing the university’s mission of Shaping Africa’s Intellectual Futures and to continue to create opportunities for students and staff alike to succeed,” LenkaBula said.

“I look forward to working closely with the various university communities, alumni and diverse stakeholders to bring this vision to life.”

Meanwhile, the African National Congress commended the council for recognising LenkaBula’s commitment to promoting diversity and gender equality in higher education.

“Her reappointment is a testament to her efforts in aligning the university’s academic programmes with the nation’s economic needs, fostering a strong skills base and addressing historical inequalities in education,” said the ANC national spokesperson Mahlengi Bhengu-Motsiri.

She praised LenkaBula’s historic leadership, saying she has broadly enhanced Unisa’s institutional stability, teaching and learning, while advancing its transformation agenda.

The ANC reaffirmed its support for higher education as a pillar for building a knowledge-driven economy and an equitable society.

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